Frequently Asked Questions
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free standard delivery on all UK orders over £30. Orders under £30 have a £5.99 shipping fee.
How long does delivery take?
UK Delivery: 5-7 business days (Free over £30, otherwise £5.99)
Europe (Italy, Spain, Lithuania, Latvia): 5-7 business days (£5.99 shipping)
USA: 10-15 business days (£23.99 shipping)
Please note: Our products are sourced from premium suppliers and are made to order to ensure maximum freshness and quality. Delivery times may vary depending on product availability and your location.
Which countries do you ship to?
We currently ship to:
- United Kingdom (Free over £30)
- Italy (£5.99)
- Spain (£5.99)
- Lithuania (£5.99)
- Latvia (£5.99)
- USA (£23.99)
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your delivery in real-time.
Why does delivery take longer than other stores?
We work with premium suppliers who manufacture products to order. This ensures you receive the freshest, highest-quality supplements with maximum potency, rather than products that have been sitting in a warehouse for months.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can return unopened products within 30 days for a full refund.
How do I return a product?
Contact our customer service team at noreply@vitanovashop.co.uk with your order number. We'll provide you with return instructions and guidance on the return process.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.
Do I have to pay for return shipping?
For UK customers, we provide prepaid return labels. For international returns, customers are responsible for return shipping costs. Please contact us before returning any items.
Product Information
Are your products third-party tested?
Yes! All VitaNova products are third-party tested for purity, potency, and quality. We work with certified suppliers who manufacture in GMP-certified facilities to ensure the highest standards.
Are your supplements vegan-friendly?
Many of our products are vegan-friendly, including our gummies, capsules, and powders. Check individual product pages for specific dietary information. Products containing collagen or omega-3 fish oil are not vegan.
Are your products suitable for vegetarians?
Most of our products are suitable for vegetarians. Softgel capsules may contain gelatin. Please check individual product descriptions for specific details.
Do your products contain allergens?
Our products are manufactured in facilities that may process common allergens. Specific allergen information is listed on each product page. If you have severe allergies, please contact us before ordering.
Are your products gluten-free?
Most VitaNova products are gluten-free. Check individual product pages for specific dietary information.
Can I take multiple supplements together?
Generally, yes. However, we recommend consulting with your healthcare provider before combining supplements, especially if you're taking medications or have health conditions.
Safety & Usage
Are your supplements safe?
Yes. All VitaNova products are manufactured in GMP-certified facilities and third-party tested for safety and purity. However, food supplements should not replace a varied diet and healthy lifestyle.
Can I take supplements if I'm pregnant or breastfeeding?
If you're pregnant, breastfeeding, or planning pregnancy, please consult your healthcare provider before taking any supplements.
Can children take your supplements?
Most of our products are formulated for adults. Some products may be suitable for children over 12. Always check the product label and consult a healthcare professional before giving supplements to children.
What if I'm taking medication?
If you're taking prescription medication or under medical supervision, consult your healthcare provider before starting any new supplement regimen.
How should I store my supplements?
Store in a cool, dry place away from direct sunlight. Keep out of reach of children. Some products may require refrigeration after opening - check individual product labels.
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, and other secure payment methods available at checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your complete card details on our servers.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After that, orders are sent to our suppliers for processing. Contact us immediately at noreply@vitanovashop.co.uk if you need to make changes.
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive offers, including 30% off your first order. We also run seasonal promotions and offer discount codes throughout the year.
Quality & Certifications
Where are your products manufactured?
All VitaNova products are manufactured by our trusted suppliers in GMP-certified facilities in USA and EU, ensuring the highest quality and safety standards.
What does GMP-certified mean?
GMP (Good Manufacturing Practice) certification means our products are manufactured according to strict quality control standards that ensure consistency, purity, and safety.
Do you test for heavy metals and contaminants?
Yes. Every batch is third-party tested for heavy metals, contaminants, and purity to ensure you receive safe, high-quality supplements.
Why are products made to order?
We partner with premium suppliers who manufacture products fresh to order. This ensures you receive supplements with maximum potency and the longest shelf life, rather than products that have been stored for extended periods.
Subscriptions & Auto-Delivery
Do you offer subscription services?
We're currently developing a subscription service that will allow you to receive your favorite supplements automatically at discounted prices. Stay tuned!
Contact & Support
How can I contact customer service?
Email: noreply@vitanovashop.co.uk
We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm GMT).
Do you have a physical store?
VitaNova is an online-only retailer, allowing us to offer premium quality supplements at competitive prices by reducing overhead costs and working directly with certified manufacturers.
Still have questions?
If you can't find the answer you're looking for, please don't hesitate to contact us at noreply@vitanovashop.co.uk. Our customer service team is here to help!