Política de envío

Thank you for visiting and shopping at Vitanova Shop. The following terms and conditions constitute our Shipping Policy.

1. Shipping Destinations

  • Domestic Shipping: We ship to all areas within United Kingdom .
  • International Shipping: We offer international shipping to select countries. Please note that shipping rates and delivery times may vary based on your location.

2. Processing Time

  • Order Processing: All orders are processed within [4-7] business days for domestic orders. For international orders, processing times may vary depending on the destination country, customs requirements, and other factors. Orders are not shipped or delivered on weekends or holidays.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your purchase. If you do not receive this confirmation, please check your spam folder or contact us at [customer service email].

3. Shipping Rates & Delivery Estimates

  • Shipping Costs: Shipping charges for your order will be calculated and displayed at checkout. Rates are based on the weight of your items and your location.
  • Delivery Estimates:
    • Domestic Shipping: [3-5 business days]
    • International Shipping: [7-14 business days], depending on the destination country.

Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors outside of our control, such as customs processing or carrier delays.

4. Shipping Carriers

We partner with reliable carriers to ensure your order is delivered safely and promptly. Our primary carriers include:

  • [Insert Carrier Names, e.g., USPS, FedEx, DHL, etc.]

5. Shipment Tracking

  • Tracking Information: Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. You can track your order directly on the carrier’s website.
  • Order Status: If you have any issues tracking your order, please contact us at [customer service email].

6. Customs, Duties, and Taxes

  • International Orders:  Our products are fulfilled and shipped from the United States. Orders delivered to the UK and EU may be subject to customs duties, import taxes, or handling fees upon arrival. These charges are the responsibility of the customer and are not included in the product price or shipping cost. VitaNova has no control over these charges and cannot predict their amount. We recommend checking with your local customs office for more information before placing your order.
  • Customs Delays: International shipments may be subject to customs delays. We are not responsible for these delays and recommend checking with your local customs office for more information.

7. Damaged or Lost Packages

  • Damaged Items: If your order arrives damaged, please contact us immediately at [customer service email] with photos of the damage. We will work with the carrier to resolve the issue and offer a replacement or refund.
  • Lost Packages: If your tracking information shows that your package was delivered, but you cannot locate it, please contact us. We will work with the carrier to investigate and, if necessary, provide a replacement or refund.

8. Incorrect Shipping Information

  • Address Accuracy: Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders shipped to an incorrect address provided by the customer.
  • Re-Shipping Fees: If an order is returned to us due to an incorrect address, the customer will be responsible for additional shipping costs to resend the order.

9. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

10. Contact Information

If you have any questions about our Shipping Policy, please contact us at:

  • Email: contact@vitanovashop.co.uk